If your refund request is approved, refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time, depending on how you pay.
If your refund is taking longer than expected, check your refund status on your Google Pay account. If the status is 'Refunded', you should find a credit on your form of payment. If the status is 'Cancelled', the order was never charged so you won't find a credit on your form of payment.
Refund timelines
| Payment method | Estimated refund time |
| Credit or debit card | 3–5 working days Processing time can be affected by the card issuer and sometimes takes up to 10 working days. If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds. |
| TrueMoney Wallet, Linepay (Thailand only) | 1–5 working days Refunds should appear in the user's account. |
| AliPayHK (Hong Kong only) | 1–5 working days Refunds should appear on the user's e-Wallet account. |
| Boost (Malaysia only) | 1–5 working days |
| Coins.ph (Philippines only) | 1–5 working days Refunds should appear in the user's account. |
| Edy | 1–5 working days Refunds are applied to your Google Play credit balance. |
| Efecty (Colombia only) | 1–60 working days The refund will be sent as a promotional Play balance in your Google Play account with a 12-month expiry period. |
| FPX (Malaysia only) | 7 days |
| GCash | 1–5 working days Refunds should appear in the user's account. |
| Mobile operator billing (prepaid/pay as you go) | 1–30 working days Your operator can affect processing time and sometimes takes longer. |
| Mobile operator billing (postpaid/contract) | 1–2 monthly statements Your operator can affect processing time, but refunds will usually appear within two monthly billing statements. If it takes longer, contact your operator to check the status. |
| GoPay and OVO (Indonesia only) | 1–5 days |
| Google Play balance (gift card or credit balance) | 1 working day Refunds appear in your Google Play account. Occasionally, this can take up to three working days. |
| Google Pay/Unified Payments Interface (UPI) | 1–3 working days Returning to bank accounts link to the UPI ID. |
| KakaoPay (Korea only) | 3–5 working days This can sometimes take up to 10 working days. If the refund takes longer, for more detailed information, contact KakaoPay . |
| Mercado Pago (Brazil and Mexico) | 1–5 working days |
| MoMo E-Wallet (Vietnam only) | 1–5 working days |
| my paysafecard (Poland, Cyprus, Czechia, Slovakia, Slovenia, Austria, Belgium, Italy, the Netherlands, Portugal) | 3–5 working days |
| Octopus O! ePay (Hong Kong only) | 1–5 working days Refunds should appear on the user's e-Wallet account. |
| Online banking | 1–10 working days Processing time can be affected by your bank, but typically takes between 4 and 10 working days. |
| PayPal | 3–5 working days This can sometimes take up to 10 working days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information. |
| Payco (Korea only) | 3–5 working days This can sometimes take up to 10 working days. If it takes longer, for more detailed information, contact PAYCO. |
| Paytm (India) | Refunds should appear on the user's eWallet account within 1–5 working days. |
| PIX (Brazil only) | 1–5 working days |
| PromptPay (Thailand only) |
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| QIWI Кошелек (Russia and Kazakhstan) | 3–5 working days Refunds should appear in the user's account. |
| ShopeePay (Indonesia, Malaysia, Philippines, Thailand and Vietnam) | 1–5 working days |
| Touch 'n Go eWallet (Malaysia only) | 1–5 working days |
| TrueMoney Wallet (Thailand only) | 1–5 working days |
| VTC Pay (Vietnam only) | 1–5 working days |
| ZaloPay (Vietnam only) | 1–5 working days |
| ЮMoney [YooMoney] | 1–3 working days |
| Pay at corner shops or user bank transfer (Taiwan) | 2–3 working days Refunds should appear in the user's linked E.SUN account. |
| Verve (Nigeria only) | 1–30 working days Refunds don’t reset the maximum purchase amount. |
| Merpay (Japan only) | 1–5 working days Refunds should appear on the user's Merpay account. |
| PayPay (Japan only) | 1–5 working days Refunds should appear on the user's PayPay account. |
| Bank transfer (Nigeria) | 2–15 working days Refunds should appear in the user's account. |
| Carrier wallets (Ghana) | 1–3 working days Refunds should appear in the user's account. |
| BLIK (Poland only) | 1–10 working days Based on their bank, refunds should appear in the user's account. |
| Cash App Pay | 1–5 working days Refunds should appear in the user's account. |
| GrabPay (Singapore only) | 1–5 working days Refunds should appear in the user's account. |
| QRIS (Indonesia only) | 1–5 working days Refunds should appear on the user's e-Wallet or bank account. However, it might be processed to Google Play balance when there are issues with the refund. |
| Napas (Vietnam only) | 7–14 working days |
Related resources
- Learn about Google Play refund policies
